Frequently Asked Questions.
Everything you need to know about our standards, our methods, and how we protect your facility.
Your Questions, Answered.
Are you fully insured and WSIB compliant?
Yes, absolutely. Ashkar SpeedForce carries comprehensive commercial liability insurance and is fully compliant with the Workplace Safety and Insurance Board (WSIB). We protect your facility and our staff against any unforeseen circumstances, providing you with total peace of mind.
Do you provide your own cleaning supplies and equipment?
Yes. Our teams arrive fully equipped with premium, hospital-grade cleaning solutions and heavy-duty commercial equipment (including HEPA vacuums and specialized floor scrubbers). You do not need to supply anything.
How do you handle after-hours access to our facility?
We operate on strict security protocols. If your service occurs after hours, our trusted supervisors manage all key-holding, alarm systems, and access codes. Our entire staff undergoes rigorous, nationwide background checks before being permitted on site.
Do you force clients into long-term contracts?
No. While most of our commercial clients prefer the consistency of long-term scheduled maintenance, we do not lock you into rigid contracts. We believe in earning your business every single time we clean your facility. We offer flexible scheduling (daily, weekly, bi-weekly) to suit your specific operational needs.
Do you offer emergency or short-notice cleaning?
Yes. Due to our background in logistics, our dispatch team is incredibly responsive. We are available 24/7 for commercial clients to handle sudden spills, post-event cleanups, or short-notice requests.
Do you service medical facilities and clinics?
Yes. We utilize strict, hospital-grade sanitization protocols that comply with medical facility standards. We focus heavily on cross-contamination prevention and high-touch surface sterilization.
Are your cleaning products safe for pets and children?
Absolutely. For our residential clients, we prioritize eco-conscious, non-toxic, and hypoallergenic products. They are tough on bacteria and dirt, but completely safe for your family and pets once applied.
How do you ensure consistent quality over time?
Consistency is our core value. Every clean is guided by a strict multi-point checklist. Furthermore, our Quality Assurance Managers conduct routine, surprise audits on our cleaning teams to ensure the Ashkar Standard is never compromised.
What happens if I am unsatisfied with a service?
We operate on a 100% satisfaction guarantee. If our team misses a spot or fails to meet our agreed-upon standards, you simply contact dispatch within 24 hours, and we will return to rectify the issue immediately at no extra cost.
How quickly can you onboard a new commercial contract?
Because we have a robust internal logistics network, we can often onboard new commercial facilities within 48 to 72 hours of contract approval and the initial facility walk-through.